Last Updated: January 5, 2025
Bravefriend Apparel and Design ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
Information We Collect
Personal Information
When you place an order or create an account, we may collect:
- Contact Information: Name, email address, phone number, and shipping/billing address
- Account Information: Username and password (if you create an account)
- Order Information: Products purchased, order history, and custom design requests
- Communication Records: Messages you send us regarding orders, custom designs, or customer service inquiries
Payment Information
We use Square as our payment processor and enterprise resource planning (ERP) system. When you make a purchase:
- All payment card data is processed directly by Square and is never stored on our servers
- We receive and store only transaction reference IDs from Square to link orders to payments
- Square maintains PCI-DSS Level 1 compliance, the highest level of certification available
For more information about Square's security practices, please visit Square's Privacy Policy.
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Device type and operating system
- IP address and general location
- Pages visited and time spent on our site
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Process Orders: Fulfill your purchases, process payments through Square, and arrange shipping
- Customer Service: Respond to inquiries, provide order updates, and assist with custom design requests
- Account Management: Manage your account and order history
- Communication: Send order confirmations, shipping notifications, and respond to your messages
- Improve Our Services: Analyze website usage to enhance user experience and product offerings
- Legal Compliance: Comply with applicable laws and regulations
Data Storage and Integration with Square
Our website integrates with Square for product management and payment processing:
- Product Data: Product information, inventory, and pricing are synchronized from Square
- Customer Profiles: We create customer records that reference your Square customer ID to provide seamless service across channels
- Order Records: Order details are stored both locally and in Square to ensure accurate record-keeping and customer service
- No Payment Card Storage: Credit card numbers, CVV codes, and other sensitive payment data are never stored on our website
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Square: Our payment processor and ERP system, to process transactions and manage orders
- Shipping Carriers: To deliver your orders (e.g., USPS, UPS, FedEx)
- Service Providers: Third parties who assist with website hosting, email delivery, and business operations, under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure HTTPS encryption for all website communications
- Regular security updates and monitoring
- Limited employee access to personal data on a need-to-know basis
- Secure integration with Square's PCI-compliant payment infrastructure
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information below.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your shopping cart contents
- Keep you logged into your account
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
You can control cookies through your browser settings, though disabling cookies may affect website functionality.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your data.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us. We will respond to your inquiry within a reasonable timeframe.